Your Finances
Getting someone else to look after your affairs
Feedback
If you receive a payment from Centrelink and/or the Family Assistance Office you may at some time need to have someone contact them on your behalf. You can appoint a person to look after your affairs with Centrelink or the Family Assistance Office. Centrelink calls this person your nominee.
Centrelink offers three types of nominee or similar arrangements.
Person Permitted to Enquire (PPE) arrangements allow you to authorise a person or organisation to make limited enquires about your payment and confirm information held. A PPE is not a nominee arrangement.
Correspondence nominee arrangements allow you to authorise a person or organisation to complete most actions. Correspondence Nominees can:
- make enquiries about your payments and Centrelink records
- receive copies of your mail
- notify changes to your records
- complete Centrelink forms and statements
- provide Centrelink with documents relating to your circumstances, and
- attend appointments with you or on your behalf.
- only be given minimal information regarding issues affecting your payments.
- be asked to supply records of how the money received was used as they are obligated to maintain relevant records (monetary penalties may apply if they fail to do so).
A nominee is required to advise of any matter that affects their ability to act as a nominee. Nominee arrangements are also subject to review should allegations of misuse of the payment be raised. Centrelink is also not obliged to accept a nominee arrangement unless it is in the customer's best interests.
For more information or a factsheet on the role of nominees call Centrelink or visit the Nominee section of the Centrelink web site. You can also call Centrelink on the number below.
Phone Number: 13 23 00
