Question & Answer

We are discussing Surfing through Computers and the Internet
With Nathanael Boehm, Nan Bosler and DCITA

Question:
Is internet banking safe? Is it recommendable to use internet banking?

Answer:
DCITA - Internet banking offers convenient 24hr, 7 day access to personal and business accounts and transaction cost savings to customers. However it is important to remember the Internet is a public space. Online users should pay the same level of attention to security when online as they would in the physical world.

There are a number of simple steps online users can take to protect personal information when transacting online. By following these steps, users will minimise the risk of falling victim to scams or loss of financial and personal information.

Top Tips to Stay Smart Online
1. Get Protected
Protect your computer—install and update your security software.

To minimise the chances of unauthorised access to your computer you need:

anti-virus software

anti-spyware software

a firewall, and

an anti-spam filter

These products can be purchased separately or as a combined security software package. Install your security software before you connect to the Internet.

2. Stay Protected

You need to use your security software for it to protect you.

Scan your computer regularly for viruses and spyware.

Most security software can be updated to deal with new online threats. Use the options in your software to run scans and load updates automatically.

3. Be Smart

Smart behaviour and common sense will reduce the chance of your being hit by a scam or malicious software.

Don’t open suspicious emails or attachments from unknown sources

Think before you click—don’t click on links in emails requesting your personal details

Use strong passwords and change them at least every 3 months

Use different passwords for your financial accounts, email, and online shopping

4. Stay Smart

Scams and online threats change all the time—stay informed.

Be sceptical of offers that are too good to be true

Don’t disclose personal information—never send bank details and personal information over email

Stay informed—visit www.staysmartonline.gov.au, and sign up for the e-security alert.

Make sure your children and family know how to stay smart online. Visit www.netalert.net.au for more information

If you run a business

5. Protect your business

Secure your system—keep your records safe.

Your business computer holds a host of important business information including payroll and banking information. It it’s damaged, lost or stolen this will have serious consequences for your business.

Get protected from online security threats—install and use security software

Create back-up copies of all your files and information to ensure easy recovery of information if needed.

Always keep your backups in a different location to your computer.

Ensure all staff are educated about online security so they can stay smart online

6. Protect your customers

Protect the customer data your business holds.

Your business records include important customer information—names, addresses and financial details.

Help your customers to stay safe by protecting your business information.

Manage your communications with customers—many financial institutions and businesses have stated they will never ask for passwords and financial information via email.

This works to ensure your customer isn’t taken in by hoax emails or phishing.

For more practical advice and tips visit Stay Smart Online.

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